Effective Date: December 2025
Last Updated: December 2025
Arsenal Dev (“we,” “our,” or “us”) built the Arsenal Dev Customer App to provide an easy, secure way for our Residential and Business Maintenance Plan clients to submit support tickets, communicate with our team, and manage service-related information. This Privacy Policy explains how we collect, use, and protect your information when you use our App.
By downloading or using the App, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information You Provide
To submit a support ticket and use the App, you may be asked to provide certain personally identifiable information, such as:
- Name
- Email address
- Phone number
- Business or residential location
- Details about your support issue
This information is used solely for delivering and improving our IT support services. It is stored securely and is not shared except as described in this policy.
Ticket & Device Information
When you submit a ticket, the App may collect diagnostic details you choose to provide, including:
- Device type and operating system
- Screenshots or files you upload
- Descriptions of technical problems
This helps our technicians resolve your request quickly and accurately.
Log Data
If an error occurs in the App, we may collect data (via third-party tools) known as Log Data. This may include:
- IP address
- Device name and model
- Operating system version
- App configuration at the time of the error
- Date and time of usage
- Other performance-related analytics
This information is used strictly to improve the functionality and stability of the App.
2. Cookies & Tracking Technologies
The App does not directly use cookies. However, certain third-party tools or libraries integrated into the App may use cookies or similar technologies to optimize their services.
You may choose to accept or decline these; however, declining may affect functionality.
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the App
- Respond to support tickets and technical issues
- Communicate with you regarding service updates
- Monitor App performance and diagnose issues
- Enhance user experience and service reliability
We do not sell, rent, or trade your information.
4. Third-Party Service Providers
We may employ third-party companies and individuals to:
- Assist in providing our services
- Host or store data
- Analyze App performance
- Improve user experience
These providers may have limited access to personal information strictly for completing tasks on our behalf. They are contractually obligated to safeguard your information and may not use it for other purposes.
5. Security
We take your privacy seriously. Arsenal Dev uses commercially reasonable and industry-standard security measures to protect your information.
However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute protection.
If you ever believe your data has been compromised, please contact us immediately at team@arsenaldev.com.
6. Links to External Sites
The App may contain links to sites not operated by Arsenal Dev. We are not responsible for the content or privacy practices of third-party websites and encourage you to review their policies before providing personal information.
7. Children’s Privacy
The App is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can remove it promptly.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted within the App and updated on our website. Your continued use of the App after updates indicates acceptance of the revised Policy.
9. Contact Us
If you have questions, concerns, or suggestions about this Privacy Policy, please contact us:
Arsenal Dev Support
Email: team@arsenaldev.com
Website: www.arsenaldev.com